TERMS AND CONDITIONS & STORE POLICIES

1. General Overview & Acceptance

Welcome to NS Smart Automations ("we", "our", "us"). By accessing our website, placing an order, or purchasing any products (including microcontrollers, development boards, sensors, PCB components, batteries, displays, power supplies, tools, switches, and wiring accessories), you ("the Customer", "the Buyer") explicitly agree to be bound by the following Terms & Conditions and Store Policies.

2. Shipping Rates & Delivery Policy

We deliver across all serviceable pin codes in India via reputed courier and logistics partners.

• Dispatch Time: Orders are typically processed, packed, and dispatched within 24 to 48 business hours after order confirmation.
• Tracking: Real-time tracking details (AWB number and tracking URL) will be shared via email and SMS/WhatsApp upon courier pickup.
• Incorrect Address: Customers are responsible for providing complete and accurate shipping addresses with valid contact numbers. Re-shipping charges will apply if parcels are returned due to incomplete addresses or recipient unavailability.

3. Strict "NO RETURN & NO REFUND" Policy

Due to the sensitive nature of DIY electronics, open semiconductor ICs, sensitive modules, and lithium-ion/polymer batteries—which can be easily rendered inoperative by improper wiring, reverse polarity, electrostatic discharge (ESD), over-voltage, or incorrect soldering by the user—NS Smart Automations maintains a strict NO RETURN AND NO REFUND POLICY once an order has been successfully delivered.

• We do not accept returns or issue monetary refunds for buyer's remorse, wrong item ordered by mistake, change of mind, or project incompatibility.
• Customers are strongly advised to review technical pinouts, specifications, and voltage requirements provided in product descriptions before placing an order.

4. Replacement & Exchange Policy (For Transit Damage / Defects)

While we do not offer monetary refunds or general returns, customer satisfaction and genuine service remain our priority. We provide a Replacement or Exchange strictly under the following conditions:

1. Transit Damage: The product was physically broken or damaged during courier transit.
2. Dead on Arrival (DOA) / Manufacturing Defect: The component is defective or non-functional straight out of the box before any soldering or permanent modification.
3. Missing or Incorrect Item: An incorrect item was dispatched or an item listed on the invoice was missing from the package.

📹 MANDATORY UNBOXING VIDEO REQUIREMENT

To be eligible to claim a replacement or exchange for transit damage, defect, or missing item, an unedited, continuous UNBOXING VIDEO is 100% MANDATORY.

Strict Guidelines for the Unboxing Video:

• Start Before Opening: The video recording must begin before cutting the courier tape, flyer, or breaking the seal of the external box.
• Shipping Label Must Be Visible: The shipping label displaying the Customer Name, Order Number, and Tracking AWB Number must be clearly shown and legible in the video.
• 360-Degree Parcel Inspection: Show all sides of the parcel to prove it has not been previously opened, cut, or re-taped.
• Single Continuous Shot: The video must be one single, continuous take without any pauses, cuts, edits, fast-forwarding, or transitions.
• Unpacking & Inspection: Clearly show the removal of bubble wrap, the physical condition of the product, and count of components.
• Testing (for DOA claims): For non-functioning claims, demonstrate basic power connection or multimeter test within the continuous recording where feasible.
• Reporting Window: The claim along with the unboxing video must be submitted within 24 to 48 hours of parcel delivery to nipun6887.web@gmail.com or our official support channel.

5. Voiding of Exchange & Ineligible Conditions

A replacement or exchange request will be declared void under the following conditions:

• Components showing burn marks, smell of burnt silicon, blown traces, or reverse polarity damage.
• Pins bent, broken, soldered, trimmed, or altered after delivery.
• Short circuits caused by improper power supply voltages (e.g. applying 12V to 3.3V/5V rails).
• Batteries punctured, short-circuited, deep-discharged below cutoff, or physically deformed.
• Claims submitted beyond the 48-hour delivery window.

6. Order Cancellation Policy

• Orders can be cancelled free of charge only prior to dispatch by contacting our support team immediately.
• Once an order has been handed over to the courier partner and an AWB tracking number has been generated, it cannot be cancelled.